Privacy Policy

1. Introduction

CylinTech Solutions Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital LPG delivery marketplace platform.

2. Information We Collect

We collect information in the following ways:

Personal Information

• Name, email address, and phone number
• Delivery address and location data
• Payment information (processed securely via M-Pesa/payment gateways)
• National ID for vendor and rider verification

Automatically Collected Information

• Device information and IP address
• GPS location data (with your permission)
• Usage data and browsing patterns
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information to:

• Process and fulfill your LPG delivery orders
• Match you with nearby vendors using GPS technology
• Enable real-time delivery tracking
• Process payments securely
• Communicate order updates and promotions
• Improve our platform and services
• Verify vendors and riders for safety compliance
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Vendors: Delivery address and contact for order fulfillment
• Riders: Delivery location for navigation purposes
• Payment Processors: M-Pesa and card payment providers
• Service Providers: Analytics, hosting, and communication services
• Legal Authorities: When required by law or to protect rights

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• SSL/TLS encryption for data transmission
• Secure payment processing (PCI DSS compliant)
• Regular security audits and updates
• Access controls and authentication

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your account
• Opt-out of marketing communications
• Disable location tracking in app settings

7. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Order history is kept for accounting and tax purposes as required by Kenyan law.

9. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

For questions or concerns about this Privacy Policy or your data, contact our Data Protection Officer at: